Johnnie Brock’s Privacy Policy

At Johnnie Brock’s Dungeon, your privacy is a top priority. Please read below for our complete privacy policy details.

Overview

Our Internet Superstore allows you to buy products and services, sign up for a gift registry, enter contests, receive special discounts, apply for credit, fill out surveys, and receive newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. For some services, we either collect and transfer personal information to a service provider you have selected. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

Questions regarding this Policy should be directed to Info@johnniebrocks.com.com or may also be contacted directly at the following address:

Attn: Privacy Compliance Officer
www.johnniebrocks.com
40 Hampton Village
St. Louis, Mo 63109

This Privacy Policy will explain the following regarding use of our site:

1. What information does www.johnniebrocks.com.com collect from you?
2. Where do we collect information from you and how do we use it?
3. Who is collecting your information?
4. With whom do we share your information?
5. How can you update or correct your Personally Identifiable Information?
6. What are your choices regarding collection, use, and distribution of your information?
7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
8. A special note about children’s privacy
9. www.johnniebrocks.com.com and third-party use of “cookies” and “action tags.”
10. You should carefully review privacy policies of any third party sites accessible from www.johnniebrocks.com.com
11. Contacting www.johnniebrocks.com.com about privacy questions or concerns
12. Privacy Policy changes
________________________________________
1. What information does www.johnniebrocks.com collect from you?

In order to better provide you with numerous products and services, www.johnniebrocks.com collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

Personally Identifiable Information

This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, register for a Gift List, enter contests or sweepstakes, apply for credit, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, www.johnniebrocks.com can fill your orders and better provide you with personalized services. For a few services, we may collect your personal information on behalf of other merchants and share it with them. For example, on our Wireless Store, we may ask you for your social security number, driver’s license number and date of birth and share that information with the third-party telephone service provider that you have selected. If you visit one of the stores available through a link on our site, they will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies. In many cases, you can find a link to their privacy policies on the page offering the Partners’ services.

Non-Personally Identifiable Information

This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

2. Where do we collect information from you and how do we use it?

Our primary goal in collecting personal information is to provide www.johnniebrocks.com visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.
Demographic data also may be collected at our site from third party advertising servers or content servers, who provide us with the zip code and area code associated with a visitor’s server, along with pages viewed on our site. We review the actions of the www.johnniebrocks.com visitors on an aggregate basis to determine customers’ preferences. www.johnniebrocks.com also does research on our visitors’ demographics, interests, and pages viewed based on the information provided to us during ordering, a promotion, from our server log files, from contests, drawings or surveys. We will use this data to tailor the visitor’s experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site’s content, layout, and services. We receive reports from third party ad servers and content servers, that tells us how many ads were presented and clicked upon or what content was served.

We may also share your personally identifiable information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, “agents”). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or www.johnniebrocks.com.

We gather information in the following ways:

Shopping

We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor’s computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

Ordering

When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.

Gift Registry

If you decide to create a Gift List through our site, you will create an account, where we will collect and use your name, e-mail address, credit card or other payment information, billing and shipping address, phone number, password and product preferences. This information is subject to the terms of this Privacy Policy except as explained here. Others will be able to search for your Gift List using your e-mail address unless you choose not to make your Gift List searchable. Those who have access to your Gift List will be able to see your name, e-mail address, city, state, and may have access to other personal information and product information that you have entered into the Gift List. If others place orders for items on your Gift List, they may have access to your address. We will use the product preferences that you include in your Gift List to inform you about offers that may be of interest to you. If you provide us with the e-mail addresses of your family and friends, we will use their e-mail addresses to send them your Gift List if you instruct us to. With your permission, we will send them the Gift List using your e-mail address as the originating address. We will not use the e-mail addresses of your family and friends for any other purpose.

Gift Certificates

If you purchase a gift certificate from our site, you will give us the recipient’s name and e-mail address if you wish to send the certificate by e-mail. If you wish to send a certificate by regular mail, you will give us the name, mailing information and phone number for the recipient. The recipient information you give us will only be used to send the gift certificate and for no other purpose.

Online Surveys and Polling

In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.

Contests and Sweepstakes

When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners’ list publicly available pursuant to certain states’ laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an Affidavit of Eligibility, for us to ensure that you are eligible to receive the prize according to the Contest Rules.

Newsletters & Promotional E-mails

We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, send an e-mail to us at unregistert@johnniebrocks.com.

Contact Information and Third Party Data

If you contact www.johnniebrocks.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.

Customer Service

We use a third party to help us provide customer service. In order to help you most effectively, we provide them with your order information.

Warranty Information

Our warranty programs are administered by third party warranty companies. When you purchase a warranty, we pass along your name, address, telephone number, e-mail address, warranty purchased and information about the product purchased to the warranty company.

Affiliate Program

Our Affiliate Program (Affiliate Connection) is administered by a third party, on a third party’s Web site. Any information collected by them is not governed by this Policy.
Advertising

We display advertisements on our site. By knowing a little about you, www.johnniebrocks.com will be able to deliver more relevant advertisements and content to you in the form of targeted banners and promotions. For example, advertisers give us an advertisement and tell us the type of audience they want to reach (e.g., buyers of Palm Pilots). www.johnniebrocks.com takes the advertisement and includes it in a www.johnniebrocks.com e-mail to prior customers meeting that criterion. We may also have third-party advertising servers display ads linked to certain search terms that you have entered, or to certain pages that you are viewing. In this process, advertisers never have access to individual account information. Additionally, www.johnniebrocks.com may share aggregated data with advertisers.

We also track customers’ traffic patterns throughout their online session, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

Cookies

We use cookies and allow others to use cookies in the operation of our site; to find out what cookies are and how they are used, click here.

Action Tags

We may use and allow others to use action tags in the operation of our site; to find out what action tags are and how they are used, click here.

3. Who is collecting your information?

Ad Servers and Content Servers: We may use third party ad servers or content servers to serve ads or other information both on and off our site. Those third parties may use “action tags” throughout the site to count the number of visitors who click on a banner ad or other information and to track the number of customers who continue on to make a purchase. They may also place their own “cookie” on your computer to help those ads to run. We do not provide them with any of your Personally Identifiable Information. For more information about the information they collect, please see the section “Use of Cookies” below.

Image Servers: We use a third party image serving company to serve the graphics that visitors see on our site more quickly. They collect a visitor’s IP address and the URLs of any graphics viewed and the date and time of the visit. However, they do not collect and we do not provide them with any Personally Identifiable Information. They may also use a “cookie.” To learn more about their information practices, Click here.

Website Analysis Agent: We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more information, please see the section “Use of Cookies” below.

Marketing Partners, Co-branded Services, Framing/Windows on Third-Party Sites: We run promotions for merchants where you may visit the merchants’ sites. In some of those promotions, a window or frame containing the merchant’s site may appear. Any time you are in a window, you should assume that your personal information is being collected, used and disclosed in accordance with that merchant’s policies. This Privacy Policy does not apply to information that you supply to those merchants. Any information that you share with them will be used and disclosed in accordance with that merchant’s privacy policy. However, once you click on a return link to our site, you can expect that further information that you disclose will be treated in accordance with this Policy.

On occasion, unaffiliated third parties will “frame” www.johnniebrocks.com site in an effort to collect customer information. To ensure your privacy, make sure that your order originates fom www.johnniebrocks.com’s site. www.johnniebrocks.com is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.

Links and Banner Ads to Third-Party Sites: Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies or ad servers, which place advertising on our site may collect information about you through the use of cookies when you view or click on their advertising. We cannot control this collection of information. You should contact advertisers directly if you have any questions about their use of the information that they collect.

4. With whom do we share your information?

Fulfillment: The information collected by www.johnniebrocks.com is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from www.johnniebrocks.com. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of www.johnniebrocks.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

Services Provided on Our Site: Except as otherwise stated in this Policy, without your consent, www.johnniebrocks.com does not disclose its customers’ Personally Identifiable Information to other merchants. Where you sign up for goods or services offered through our site, but sold directly to you by a third party, we give your personal information to that third party (e.g., our Wireless Store and any magazine offers available on our site). To see our magazine suppliers privacy policy click here.

Data Analysis Agents: The information collected by or for www.johnniebrocks.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help www.johnniebrocks.com.

Ad Servers, Advertisers, Image Servers and Website Analysis Agents: These third parties use their cookies’ identification numbers and internal web site tracking features to serve ads on our site and to collect aggregated information to create statistics about our customers and visitors, traffic patterns, and related site information. In the event that our ad servers collect any Personally Identifiable Information on our behalf, it will not be used by them or disclosed to any third parties. To find out about the information practices of our image server, click here. To find out about the information practices of our current content server, click here.

Compliance with Service of Process or Law Enforcement: Occasionally www.johnniebrocks.com may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. www.johnniebrocks.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

5. How can you update or correct your Personally Identifiable Information?

We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

6. What are your choices regarding collection, use, and distribution of your information?

Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the www.johnniebrocks.com site. You may “opt-out,” or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to optout@johnniebrocks.com.com. After doing so, www.johnniebrocks.com users will not receive future communications or mailings unless they open a new account or enter a contest.

Ad-servers and other Content Servers: You may also set your browser so that it will not accept “cookies” to prevent assignment from the ad server of a unique identifier; however, you will be unable to shop on our site if you do so.

7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?

In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
8. A special note about children’s privacy

You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at Info@johnniebrocks.com.com so that we may delete the minor’s information.

9. www.johnniebrocks.com and third-party use of “cookies” and “action tags.”

www.johnniebrocks.com Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to www.johnniebrocks.com. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

Ad Server and Content Server Cookies: We may use an outside ad serving company or content server to display banner advertisements and other information on our site. As part of their service, they place a separate cookie on your computer. www.johnniebrocks.com does not provide third-party ad servers with any of your Personally Identifiable Information. www.johnniebrocks.com and its third party ad servers do collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the URLs from which you came, referring site’s domain types (e.g., .com), operating system, the country, the server your computer is logged onto, where the servers that your computer is logged onto is located, the pages of our site and products that visitors viewed during their visit, where an ad was placed on a specific web site page, the time and date particular ads were served, the area code and zip code associated with your server and whether you responded to a particular ad, and a receipt identifier. If you would like to know more about the information gathering practices of our current third party content server, please click here.

Our third-party ad servers will occasionally use outside agents, whose computers will serve ads on our site in the same manner and under the same conditions as above. In addition, other ad serving companies or advertisers may place banner ads on our site in the same manner as above, but we do not disclose to them any Personally Identifiable Information.

Image Server Cookies: As part of the ad-serving process, a third party may serve graphics upon our site. In order to customize their service, they may also place a cookie upon your computer. While www.johnniebrocks.com does not control their use of that cookie, no Personally Identifiable or individual customers’ product information is collected. To see our image server’s privacy policy, click here.

Website Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages you view on our site, along with other Non-Personally Identifiable Information.

Ad Server/Content Server Action Tags and other Data Collection Methods: An action tag is a method used to track responses or actions by customers who view certain advertisements or other information on our site. Action tags are images embedded in a website page that are used to transparently collect information. Our ad server and content servers may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of our site. Without collecting any personally identifiable information, they use that data to tell us (and other advertisers) which ads are the most effective on particular sites. Our ad server and content server may use an action tag on our basket page, checkout page, and other pages, to keep anonymous track of the number of times that clicking on a banner ad results in a purchase. They also collect the amount of the purchase, order confirmation number, stock keeping unit number, quantity and identity of product purchased. To learn more about our current content servers’ use of action tags and other data collection methods, please click here.

E-mail Distributor’s Use of Action Tags: Our third-party e-mail distributor may use action tags. They may, for example, keep track of when a promotional e-mail is opened and provide www.johnniebrocks.com with ongoing aggregated reports of how many customers have responded.

10. You should carefully review privacy policies of any third party sites accessible from www.johnniebrocks.com.

Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. www.johnniebrocks.com is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to www.johnniebrocks.com are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

On behalf of various sponsors, www.johnniebrocks.com provides sponsored links to third-party web sites. If you click on a sponsored link or banner ad, a “window” or “frame” containing a third-party’s web site may appear in the foreground with the www.johnniebrocks.com web site in the background. Unless you are on www.johnniebrocks.com’s web site, any time that you have moved to a window, you should assume that your personal information is being collected, used and disclosed in accordance with the windowed site’s privacy policy (if any). If you are unsure as to whose privacy policy applies, please contact us by eMail at Info@johnniebrocks.com.com, or by sending a letter to the address below.

11. Contacting www.johnniebrocks.com about privacy questions or concerns.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact www.johnniebrocks.com by sending a letter to:

Johnnie Brock’s Dungeon
Attn: Privacy Compliance Officer/Website
40 Hampton Village
St Louis, Mo 63109

You may also contact us by e-mail at Info@johnniebrocks.com.com.

12. Privacy Policy Changes
This Privacy Policy was last changed on July 16, 2008. If www.JohnnieBrocks.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

Shipping

Most domestic orders placed on Johnniebrocks.com will ship same day if received before 3:00pm central time. Same day shipping is not available for international orders, or orders placed on weekends, or holidays. Shipping time will vary depending on location. All orders are shipped from our St. Louis, MO warehouse. Standard UPS ground shipping can take from 2-5 business days. Expedited shipping is available on most orders.

Johnniebrocks.com will ship your order to the shipping address provided. We can not deliver to P.O. boxes.

Johnniebrocks.com bases its shipping rates on the total weight of your order. Orders over 30 Pounds may be subject to special shipping rates to be determined by johnniebrocks.com.

Weight Standard Ground Expedited (3day) Express (2day) Next Day

1-6 Pounds $6.99 $9.99 $14.99 $24.99

6-10 Pounds $8.99 $12.99 $17.99 $29.99

11-15 Pounds $9.99 $15.99 $21.99 $34.99

16-20 Pounds $10.99 $18.99 $25.99 $39.99

21-25 Pounds $12.99 $21.99 $29.99 $44.99

26-30 Pounds $13.99 $24.99 $32.99 $49.99

If you have any questions please call our warehouse at: (314) 621-6199

or email: info info@johnniebrocks.com

Return Policy

Most of our costumes (except special orders) are backed by our “No Hassle” return guarantee, and are returnable within 14 days from the date of delivery. Please note that all returned merchandise must be returned within 21 days of delivery date. Refunds are given for the purchase price only and not for any shipping and handling charges. Merchandise will only be accepted for refund if returned merchandise is in new condition, and in the complete original packaging. If any return is missing items, without the original packaging, or has been worn and/or soiled, no refund will be given. Please note the following items are not returnable:
• Wigs
• Hats
• Special orders
• Masks
• Fangs, teeth, and prosthetic
• Make up
• Sale or discontinued items

To initiate your return access your order by clicking here

Web initiated returns will receive e-mail confirmation. Please note: if no confirmation is received, the security on your computer may not allow our response.

In store return policies do not reflect online policies.

SHIPPING AND ORDER PROCESSING

All deliveries are pending approval and merchandise availability.

  • Delivery time includes 24-48 business hours for processing.
  • Orders are processed Monday-Friday. We do not process or ship orders on holidays or weekends.
  • Our carriers do not require a signature. If you are not home, the package will be left at your address.
  • Second Day and Overnight orders must be in before 12 PM CST to ship out same business day.
  • Second Day and Overnight orders placed after 12 PM CST will be shipped the following business day.
  • Second Day and Overnight orders are delivered Monday-Friday. They are NOT delivered Saturday or Sunday.
  • We currently only ship to the continental U.S.
  • We do not ship to APO/FPO boxes.
  • Your shipping costs are determined by our carrier and are based on the weight and dimensions of your order, and the type of shipping chosen.
  • Our distribution center is located in St. Louis, Missouri. Standard ground shipping can take 3-5 business days depending on your location.
  • Tracking information is typically available 24-48 hours after your order ships.
  • If the carrier returns an undeliverable package to us, we issue a refund for your merchandise (shipping is non-refundable). We are unable to re-ship orders that are returned to us as undeliverable.